KR
Process
Receipt to disposition
- 01 Receipt Returns received against the RMA or order, logged, and matched to the original shipment.
- 02 Inspection & grading Condition assessed against a defined grade scale so the disposition decision is consistent.
- 03 Repackaging Resalable units cleaned and repackaged to new or open-box condition and restocked.
- 04 Refurbishment Recoverable units repaired or reconditioned where the value justifies the labor.
- 05 Disposal Unrecoverable units dispositioned, with records kept for the write-off.
Programs
Where the volume comes from
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Amazon FBA returns
FBA removal shipments received, inspected, relabeled, and returned to FBA or restocked. FBA prep
devices
Electronics returns
Serial matching, ESD handling, open-box inspection, and refurbishment for higher-value units. Electronics 3PL
storefront
DTC and marketplace
Customer returns received, graded, and restocked so resalable stock goes back on sale quickly.
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Post-campaign surges
Return volume after a promotion or live commerce campaign absorbed without a backlog.
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Recovery repackaging
Units returned to sellable presentation with new packaging and labeling. Value-added services
assessment
Reporting
Return reason, grade distribution, and recovery rate recorded so the product problem is visible.