Frequently Asked Questions

A 3PL receives your inventory, stores it, picks and packs orders as they come in, and hands parcels or pallets to carriers. PNP Line runs 3PL fulfillment services out of our own warehouses in Texas, California, and Toronto rather than subcontracting the floor to someone else.

Fulfillment cost breaks into receiving, storage, pick and pack, packaging materials, outbound shipping, and any value-added work. We do not publish unit rates because cost per order depends on your SKU profile, order volume, and channel mix. Send those details and we will scope it.

Inbound receiving and inspection, putaway, inventory records in our warehouse management system, order-level picking and packing, branded inserts where required, carrier selection, and returns processing.

Yes. One pool of inventory can serve marketplaces, your own storefront, and retail vendor orders from the same warehouse, with channel orders collected in the order management system.

We work with growing brands rather than a fixed minimum. Tell us current monthly orders and where you expect to be in a year, and we will say whether the fit is right.

Texas for domestic ecommerce and retail vendor programs, California for imported inventory arriving on the West Coast, Toronto for Canada-bound volume. Many customers split stock across two. See our locations.

Yes. Distributing stock between Katy and Carson shortens ground transit in both directions and reduces zone costs for a national customer base.

Kitting and assembly, multipacks and club packs, relabeling, poly bagging, bubble wrapping, inspection, and custom inserts are all handled on site as value-added services.

Yes. Return receiving, inspection, grading, repackaging of resalable units, refurbishment where recoverable, and disposal of the rest. We also process Amazon FBA removal volume.

Pallet and bin storage, long-term storage, cycle counts, and periodic inventory audits are available at all three facilities.

Typically account setup, system access, and an inbound plan for your first shipment. The timeline depends on channel integrations and how many SKUs need to be set up.

Preparing units to Amazon’s inbound requirements before they enter an FBA facility: FNSKU and barcode labeling, poly bagging or bubble wrapping, carton labels, pallet build to specification, and the inbound appointment with LTL delivery. We run FBA prep from both Texas and California.

Removal shipments are received, inspected, relabeled, and either restocked, re-sent into FBA, or graded for return to the secondary market.

We prep inventory for WFS inbound, fulfill seller-shipped Walmart Marketplace orders, and process Drop Ship Vendor orders with EDI documents, GS1-128 labels, and delivery inside the must-arrive-by window.

Shipments have to arrive complete and inside the assigned window, with the ASN transmitted correctly and labels readable on the first scan. We operate to those routing guide requirements to avoid chargebacks.

Yes. Target Plus partner order fulfillment, routing guide compliance, ASN and label requirements, returns handling, and seasonal volume.

Yes, with electronics handling in mind: serial number scanning and matching, secure storage for high-value units, open-box inspection, refurbishment and repackaging, and return grading.

The standard vendor flow of 850 purchase order, 855 acknowledgement, 856 ASN, and 810 invoice.

Chargebacks come from late delivery, wrong or unreadable labels, missing or inaccurate ASNs, and pallet configuration errors. We work to each retailer’s routing guide and check labels and pallet build before dispatch.

No. We provide compliance support and operate to each retailer’s published routing guide requirements. We do not describe ourselves as an official or certified partner of any retailer.

Yes. Marketplace and storefront orders are collected through the OMS, including short-turnaround volume after live commerce spikes. See ecommerce fulfillment.

Yes. B2B retail distribution runs from the same warehouses, with pallet-level outbound, LTL and FTL dispatch, and lead-time management to the DC.

Yes. Ocean FCL and LCL and air freight from Korea and China into the US and Canada, with our own offices handling consolidation at origin. See freight forwarding.

Our Korea operation quotes 5–7 business days Incheon to Los Angeles by air, customs clearance included. Ocean transit depends on the sailing and port pair.

Yes. Our Shenzhen office collects at the factory, inspects, and consolidates before booking ocean or air into Los Angeles or Houston.

Yes. China-to-Canada freight arrives into our Toronto facility, which is set up for Chinese sellers entering the Canadian market. See Toronto.

Yes. Because the destination warehouses are ours, imported cargo moves from the port or airport onto our own dock without a hand-off to a third party.

Primarily Los Angeles and Long Beach and LAX on the West Coast, Port Houston and IAH in Texas, and Toronto Pearson in Canada.

We arrange port drayage, container transload, and LTL or FTL dispatch.

Yes. Air is the usual answer when FBA stock is running out before an ocean container can land. We prep and deliver into the Amazon facility on arrival.

Yes. Individual consumer orders ship from Korea by express air and connect to US last-mile delivery, with returns collected back. Note that customs treatment for low-value parcels has changed — see the customs section below.

Yes. Our Korea office supports Korean-language enquiries at pnpline.co.kr, and our Shenzhen office supports Chinese-language enquiries at pnpline.cn.

We support IOR and customs clearance requirements in coordination with licensed customs brokerage partners.

A non-resident importer can import, but customs expects a valid power of attorney, a customs bond, and a party accountable for the entry. Many overseas sellers use an IOR service instead of forming an entity. Rules here have tightened — confirm current requirements with us before shipping.

A commercial invoice, a packing list, and the bill of lading or air waybill at minimum. Product category determines what else applies: FDA prior notice, an FCC declaration, or a CPSC children’s product certificate.

Requirements vary by product category. FDA-regulated products may require facility registration, prior notice, labeling compliance, or other documentation depending on the product.

Electronics generally need an FCC declaration of conformity, and toys and children’s products need a CPSC children’s product certificate with the required tracking label. Missing paperwork is a common cause of detention at the port.

Korean-origin goods may qualify under the Korea–US FTA with a valid certificate of origin, and Canadian and Mexican origin under USMCA. Qualification depends on the origin determination for that product, which we review case by case, including how you would respond to a post-entry verification.

The importer of record is responsible for correct classification. We support HTS classification and confirm the code before entry, because the code drives the duty rate and any additional tariffs.

Duty depends on HTS classification and country of origin, and rates change. We do not publish specific rates — we confirm the classification and applicable rate at the time of shipment and build it into your landed cost calculation.

The low-value shipment exemption that made direct-to-consumer parcel shipping cheap is no longer available in the way it was, which changes the economics of shipping each order from Asia. The usual response is bulk import with formal entry and US warehouse storage, then domestic fulfillment. Policy here moves quickly, so confirm the current position with us before you commit a shipping model.

Importers need a bond to secure duty. A continuous bond usually makes sense for regular importers; a single entry bond suits an occasional shipment. Bond amount is calculated from your duty exposure.

An Importer Security Filing for ocean cargo, filed before the container loads at origin. Late or inaccurate filings carry penalties, so we collect the data early in the booking.

Supply chain due diligence, customs audit response, and import recordkeeping requirements can be reviewed with your cargo profile.

Accounts for the forwarding platform, the OMS, and the WMS are issued during onboarding. See systems for what each one covers.

Yes. The warehouse management system shows current quantity per SKU and per warehouse, and lets you issue outbound instructions yourself instead of calling the warehouse.

Our software subsidiary Codiz develops the warehouse management system in house, so operational requests reach the development team directly rather than a third-party vendor queue.

Marketplaces and storefronts connect through our API, and orders arrive in the OMS as they are created.

Retail vendor document flows are supported alongside marketplace integrations.

Yes. The forwarding platform shows container position and status from departure through US arrival, customs, and warehouse receiving, with shipment documents attached.

Katy, Texas is 63,000 sq ft; Carson, California is 40,000 sq ft; Etobicoke, Ontario is 40,000 sq ft.

Katy is about 28 miles from Port Houston and 34 from IAH. Carson is about 12 miles from the Port of Long Beach and 15 from LAX. Etobicoke is about 3 miles from Toronto Pearson.

PNP Line maintains applicable warehouse liability coverage. Customers should maintain appropriate cargo or property insurance for their inventory. Cargo insurance options may also be available for transportation upon request.

Our systems are used by brands in the United States, Canada, and Korea. Tell us which platform you need access to — the WMS, the OMS, or the forwarding system — and we will confirm the language options on your account before onboarding.