"We Shouldn't Do Anything Yet" - The Art Of Decision Making
Author: Anthony Joh

Whether personal or work related, decision making is one of the hardest things to do. How many times have you had to make decisions which you wish that you could have chosen otherwise? 

Oddly enough, there are always various reasons to the choices made by individuals (and as a matter of fact, even organizations) - timing, circumstances, financials, capital capacity etc.

But when you boil down the reason to it's core essence, they always come to the same conclusion - 

There was simply inadequate amount of information prior to making the decision. 

Think of making decisions as art. For you to paint a masterpiece, you need the right environment, tools, individuals(s), canvas etc. - which can all be summarized up as collective information.

You want to do what is best for you and your team. It's about performing with not just what you have but with all that you can get. So how do we practice the art of decision making? We can break this up into 3 simple steps:

1. The art of communication

Yes - communication applies to all. Individuals who are practicing to increase their leadership skills must understand the importance of clear and organized communication. With verbal, be decisive and on point - make sure your counterpart understand the main points of your message when speaking in person or over through the phone. If via email, practice the skillset of writing with a clear message. Don't write wordy emails without any focus. Instead, break it down and clearly jot down your points. There is always a reason for writing an email and that is because they are trying to obtain a certain information from the receiver. Lay out the details in clear order and make sure it is thorough right from the first email. This allows you to minimize unnecessary emails that need to go back and forth.

2. The art of documentation

Apply the email logic here - practice the art form of clear layout as if you are documentating all communications on paper. Always bear this in mind and practice this in your daily work communication with your co-workers, emails, phone calls. Once you get in the habit of being able to collect what you had mentioned to the others through organized documentation forms, you'll realized that tracking back for past and even present information is systemized and organized not only for you but for the other party as well. 

3. The art of using visuals and information system 

Visuals is a great tool when you are tyring to convey a message to another. In principle, using visuals allows you to show relevant information in an organized manner that allows for simple management and effective communication with your audience. Use visuals in your communications when you are sharing information in order to gather information from the others. 

It's cliche but practice makes perfect. Practicing these three steps will prepare you with the most amount of information necessary when the time comes for you to make a decision for your team, project or position. Being primed with all the information that you can have will allow you to make a preapred decision instead of a general one. 

As an industry leading logistics company, we practice these skill sets on a daily basis. We have to make important decisions with our clients when working on order fulfillments for retail orders (for retailers such as Amazon and eBay) or when preparing routes for freight forwarding and we always bare these skill sets in mind. 


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